Shipping policy

Orders & Shipping

Thank you for shopping with INDUS Paris. We are committed to ensuring that your purchase arrives safely and promptly. This Shipping Policy outlines the shipping procedures, costs, and timelines for orders placed on our website https://thestoreindus.com/

Processing Time

• All orders are processed within 1-3 business days (excluding weekends & holidays) after receiving your order confirmation email.
• You will receive a notification once your order has been shipped.
• Orders may be shipped in multiple packages to ensure faster and smoother delivery.

Shipping Rates and Delivery Estimates

Once you place an order, it takes us 1-3 business days to process it before shipment. Shipping times vary depending on your location and the availability of the item in our warehouses. We aim to deliver your order within 1-3 weeks. Here is a list of our estimated delivery times:

 

*Please note that these delivery times are estimates and may vary depending on external factors such as carrier delays, customs processing times, and other unforeseen circumstances.

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Important Notes

• Any applicable taxes or duties on orders exceeding the specified thresholds will be calculated by customs and are the responsibility of the customer.
• We recommend checking with your local customs office for the most accurate tax and duty estimates.
• If you have any questions, please contact our support team.

Happy Shopping! ✨

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

Cancelling an Order

• Orders can only be canceled within 2 hours of placing the order.
• Once the order has been processed or shipped, it cannot be canceled.
• If you need to cancel, please contact us immediately at contact@indusparis.com with your order number in the subject line.

Orders That Cannot Be Canceled

• Any order that has already been processed, packed, or shipped.
• Pre-orders or custom-made items (if applicable).

If your order has already shipped, you may refer to our Return & Refund Policy for incorrect or damaged items.

Refunds for Canceled Orders

• If your cancellation request is approved, we will process a refund to your original payment method within 5-10 business days.
• Please note that banks and credit card companies may take additional time to reflect the refund.

Important Notes

🚫 No cancellations after processing or shipping.
🚫 No cancellations for pre-orders or custom pieces.
🚫 If your order has shipped, please refer to our return/refund policy.

For any further questions, please contact contact@indusparis.com

International Shipping

We offer international shipping to limited countries as of now. 
(EU, USA, Canada, Singapore, Japan, Hong Kong & South Korea)

Please be aware of the following:

• Customs and Import Taxes: All international orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
  
• Delivery Times: International delivery times can vary significantly depending on the destination country and customs processing.

Shipping Restrictions

- We do not ship to P.O. boxes or APO/FPO addresses.
- Some items may be restricted from shipping to certain countries. If this affects your order, we will contact you to discuss alternative arrangements.

Address Accuracy

Please ensure that your shipping address is complete and accurate. INDUS Paris is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply.

Lost or Damaged Packages

 Lost Packages:

If your package is lost in transit, please contact us at contact@indusparis.com. We will work with the carrier to locate the package or provide a replacement.

 Damaged Packages:

If your package arrives damaged, please take photos of the damage and contact us immediately. Please refer to our return & refund policy.

Changes to This Shipping Policy

INDUS Paris reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

INDUS Paris
Email: contact@indusparis.com

Thank you for choosing INDUS Paris. We appreciate your interest and are committed to providing you with exceptional service.